Where does your culture sit?
In our talent management processes, we spend the majority of our time discussing the top 10% (high potentials) and the bottom 10% (action required).
It is exciting to discuss the talent in our organization and we gravitate naturally that way. After all, these are our future leaders, the names on the succession plan!
Meanwhile the bottom 10% is likely not performing to expectations, so tough actions and development plans need to be put in place.
And yet it’s the other 80% that is the engine of your business, delivering service daily to your customers. How much time do you spend focusing on them, understanding their norms and requirements? How in tune are you with the motivations, aspirations and ideas of the 80% in the middle?
If the top 10% help you led the organization, set the course, direction and culture, it is the 80% that ARE the culture. Look here to see the true nature of your business. Look here to find the next big idea. Look here to see how your services translate to customer expectations.
It is exciting to discuss the talent in our organization and we gravitate naturally that way. After all, these are our future leaders, the names on the succession plan!
Meanwhile the bottom 10% is likely not performing to expectations, so tough actions and development plans need to be put in place.
And yet it’s the other 80% that is the engine of your business, delivering service daily to your customers. How much time do you spend focusing on them, understanding their norms and requirements? How in tune are you with the motivations, aspirations and ideas of the 80% in the middle?
If the top 10% help you led the organization, set the course, direction and culture, it is the 80% that ARE the culture. Look here to see the true nature of your business. Look here to find the next big idea. Look here to see how your services translate to customer expectations.
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