A pleasure to serve !
I showed up at Changi airport in Singapore at 5 am for my flight to Sydney; they had no record of my reservation. With not much time and no way to reach the travel agent I was anxious to say the least!
The agent said there were no seats available for him to release in the system. But then he said the magic words:
" Don't worry Mr. Hickler. It is my job to solve our customers' problems and it will be my pleasure to solve yours. We will get you on that plane"
Need I say more? Music to my ears. And a tune so rare these days you'd think it was almost extinct. And yet when you hear it, it instills the intensest loyalty.
I got on the plane, an intensely satisfied and loyal customer.
Make it your pleasure to serve your customers!
The agent said there were no seats available for him to release in the system. But then he said the magic words:
" Don't worry Mr. Hickler. It is my job to solve our customers' problems and it will be my pleasure to solve yours. We will get you on that plane"
Need I say more? Music to my ears. And a tune so rare these days you'd think it was almost extinct. And yet when you hear it, it instills the intensest loyalty.
I got on the plane, an intensely satisfied and loyal customer.
Make it your pleasure to serve your customers!
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